Increase Efficiency by Creating an Operations Ticketing System

Cool.

OK, I can see participants popping in. Hello everybody.

If you want to start adding to the chat, your name and the institution that you're with.

Awesome so we will get started in a minute here. Just going to give some folks a little bit more time to get in.

But thanks for joining.

Alright.

Yeah bro.

I might wait a little bit longer to put the event link that just for the event next week.

Yeah.

Alright.

We can probably.

Go ahead and get started right.

Awesome so thanks everybody for joining today. I we're gonna be talking about increasing efficiency by creating an operations ticketing system. So this being hosted by the Ohio slate user group, we are group of public and private colleges and universities who are in the Ohio area in Housley.

We could not or in person conference proportionately, so we wanted to host these online webinars to continue sharing knowledge, networking, slate Contacts, and of course, helping people get ideas for their instances. So we do have one event left. This is work coming to a close of our series. We were doing weekly Thursdays at 2:00 PM, so I will make sure to include the link so you can sign up for next week's event, as that will be our last one.

I do just have a couple of reminders, so this webinar is reported and it will be sent to everybody after the event. If you have any questions while we're going through, please include that in the chat and if you're comfortable, you can put your name and institutions so I'll approve those before posting them out there and they might get answered during the presentation or if not we do have time set aside at the end to just go through those questions so.

After the event we will survey so you can check your junk or spam box for an email from ohiosleepgroup@gmail.com and without later it will introduce our presenter, Susanna. So Susanna is the director of admissions, operations and technology at Capital University. She's actually cap grad who has been working with capital for close to 15 years. She actually started right before she graduated so.

In that time, she served just about every role in the admissions office, and also now has started work consulting through involvement fuel, so she loves finding ways to improve operations for her and her team, and his presentation today. So I will turn the presenting over to her. I'll go ahead and turn off my Cam and let her steer.

See ya.

Susanna, I'm gonna happen here really quick, so we are having a slight audio issue. At first I thought maybe it was just my speakers, but the sound sounds very garbled so.

I can hear you clearly now.

And the.

The group is giving feedback that it sounds a lot better now too so.

We can forward a little bit more closer to your mind, but alright.

Thank you all so much and thank you, Susanna, for teaching us about this system. I know I work in it, so I found the Super exciting to see you making this work. I think even some of the features I wish our ticketing system had. So thank you for that and thank you to all of our participants for taking time out of your busy weeks. I know a lot of terms are starting up for your institution so we really appreciate you coming.

Like I said, there will be a survey following, so just make sure you check your spam spam folders for that Ohio slate group@gmail.com and then I'll paste one last time, hour, event link for next week's event at Thursday while on Thursday at 2:00 o'clock. So that will be our last event for this summer session and thank you so much for joining us. Hope you have a great day week. Good luck.

Alright.

Thanks all.